Terms and conditions
Article 1: Introduction
Tour Operator / Travel Agent Puurenkuur B.V. specializes in worldwide spa and wellness holidays.
Article 2: Bookings
Bookings/registration can be made by completing the booking form on the website of Puurenkuur. In the event of cancellation, the party leader is liable for the party he/she registered and is responsible for payment of the total amount. A verbal order, a booking by e-mail or a booking through our website constitute a binding contract, even without the presence of a signature. If the party leader decides to cancel his/her booking, Puurenkuur reserves the right to charge a cancellation fee in accordance with Article 9.
The party leader will provide Puurenkuur with the necessary information regarding himself/herself and (any) other passenger(s) to complete the booking.
Minors are not permitted to make a booking with Puurenkuur; neither may bookings be made under a false name or address.
due to strict airline/airport safety regulations, passengers who have booked a flight through Puurenkuur are responsible for providing us with the correct first and last name as recorded in the passport. Please ensure that invoices and documents are carefully checked for accuracy and completeness. Please contact us immediately if there are any inaccuracies or omissions. If the party leader fails to do so, any costs incurred as a result of having to make changes will be borne by the party leader.
For some trips we require additional medical information in order to prepare properly. This information may be requested by the spa/wellness centre at your destination. Obviously, this information will be handled with strict confidentiality.
Article 3: Payment
In order to reserve your booking, a deposit of 50% of the total package cost per person must be received within 14 days of booking (your booking confirmation will be sent by e-mail).The remaining payment must be received no less than 6 weeks prior to departure. If a booking is made within 6 weeks of departure, full payment is required at the time of booking. If full payment is not received, we reserve the right to cancel the booking and cancellation charges will apply. Once payment is received, we will issue the travel documents detailing the package components approximately one week before departure.
The party leader is responsible for distributing the travel documents among his/her party.
Exception: when making a booking that includes flights, payment must be made within 24 hours of the booking. Please also see Article 4.
Article 4: Price and Airfares
All prices listed are per person and are in Euros unless stated otherwise. We reserve the right to change or amend prices at any time before you have booked. Each booking confirmation includes a clear summary of what is included in the trip. Once a booking is made, the price quoted is guaranteed unless changes are made to the booking. Prices will fluctuate depending on the foreign exchange rate for the relevant country. The Code of Conduct for Travel Offers (Code Reisaanbiedingen) dated 1 April 2007, obliges the tour operator/travel agent to include all unavoidable costs in the price. Please inform Puurenkuur if you would like to take out additional travel and/or cancellation insurance with us. There may be a surcharge for different arrangements during a trip, such as a more expensive type of room (if the standard rooms are no longer available) or for a flight that you want to book with us.
The package price published on our website exclude flights. This means that we can book the most convenient flights for passengers. When making a booking with flights, we request passengers to make a (down) payment within 24 hours to guarantee the flight price. Once we have received this payment, we will finalise the flight booking at the price quoted. If we do NOT receive payment within 24 hours, Puurenkuur reserves the right to charge the party leader the extra costs if the flight price has increased.
Article 5: Information
A wellness trip requires good preparation, as does every trip. Puurenkuur is an online travel company; all up-to-date information can be found on our website. In addition to our extensive website, we also distribute our Wellness brochure. This brochure provides background information, interviews with our clients and explains our wellness packages.
Our advice is to always be well informed when you travel. Our employees are aware of the various packages and programs, are familiar with the hotels and can give you appropriate advice.
It is the responsibility of the passenger to ensure that any visa's/passport requirements for the passenger’s booking party that are necessary to travel to the destination are fulfilled. This is not the responsibility of Puurenkuur.
Article 6: Travel Documents
Approximately one week prior to departure, the passenger will receive his/her travel documents/hotel vouchers and wellness itinerary by email. Please let us know if you want to receive your travel documents by post. Please ensure that these documents are carefully checked for accuracy and completeness. Please contact us immediately if there are inaccuracies or omissions. If a last minute trip has been booked that departs within 1 week, we will ensure that the passenger receives the travel documents as soon as possible (but after payment has received).
Article 7: Changes in your Booking
If the passenger wants to change any part of the holiday package after the invoice has been issued, we will do our best to make the change although it may not be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it will be subject to an administration charge of €15.00 per booking for bookings within the Netherlands, Belgium, Luxemburg and Germany and €27.00 for bookings for all other countries, plus payment of any further costs incurred as a result of the change. If the passenger has also booked a flight, other charges may apply, depending on the airline and their policy and conditions.
Article 8: Name Change
If any person named on a booking is prevented from travelling as a result of illness, the death of a close relative, jury service or significant reason, we will agree to that person's booking being transferred to another person who satisfies all the conditions applicable to the package, subject to both persons accepting liability for the full payment of the holiday package and any additional costs arising from such transfer to another person. If it is possible to make the change, it will be subject to an administration charge of €15.00 per booking for bookings within the Netherlands, Belgium, Luxemburg and Germany and €27.00 for bookings for all other countries, plus payment of any further costs incurred as a result of the change. If the passenger has also booked a flight, other charges may apply.
Article 9: Cancellation by the Passenger
If the passenger or anyone in the holiday party of the passenger decide to cancel the trip within 48 hours of booking, we must be notified of this in writing. The cancellation will take effect from the day the written notification is received. If the written cancellation is received by us outside office hours, then the next day will be the cancellation date.
In such case, the passenger will owe us the booking costs, the costs of the cancellation insurance (if booked through us) and 100% of the air fare. The following scale charges will be payable depending on when the notification of cancellation is received.
If cancelled up to 8 weeks before the trip: 10% of the price;
If cancelled up to 6 weeks before the trip: 35% of the price;
If cancelled up to 4 weeks before the trip: 50% of the price;
If cancelled up to 14 days before the trip: 75% of the price;
For cancellation from 8 days to 13 days before the trip: 90% of the price;
Cancellation from the 7th day before the trip 100% of the price;
Cancellation on the day of departure or later: 100% of the price.
Passengers can cancel a day excursion up to 3 days before departure at the standard cancellation fee of €15.00 per booking. Cancellations 2 working days before departure, will incur a cancellation fee of 100% of the price. If the passenger has taken out cancellation insurance, the costs of the insurance are also outstanding.
We would strongly recommend that passengers take out full insurance, which in most cases includes cover for loss of the deposit and cancellation fees under certain circumstances.
Article 10: Termination by Puurenkuur
Puurenkuur reserves the right to cancel the package arrangements of the passenger for any reason and under any circumstances. (Please also see Article 12).
Article 11: Amendment by Puurenkuur
Puurenkuur is entitled to amend the agreed package arrangements for serious cause as set out further in Article 10. Puurenkuur will notify the passenger within 72 hours (3 business days) after Puurenkuur has become aware of the change.
Article 12: Liability and Force Majeure
We cannot assume any responsibility or liability to pay compensation in the event of force majeure, if we are unable to meet our package obligations either directly or indirectly via our suppliers. Force majeure means any event that we or the suppliers for whom we are the agent could not foresee, even after taking every possible care, which result in our inability to meet our obligations. Such events may include, but are not limited to, war, threats of war, civil unrest, terrorist activity or threats, industrial action, strikes, natural disasters, fires and similar occurrences outside our control.
1. Notwithstanding the provisions of Articles 10 and 11, Puurenkuur is required to perform the contract in accordance with the expectations of the passenger on the grounds of the contract between the passenger and Puurenkuur.
2. If the trip fails to meet these expectation during the holiday, the passenger should bring this to the attention of the office/hotelier/supplier immediately so that the passenger has the best chance of resolving the issue; failure to do so may hinder any claim the passenger wishes to make on return from the holiday. If the passenger is unable to resolve the issue, please contact us so that we can help while the passenger is at the holiday destination.
3. If the trip fails to meet expectations, Puurenkuur will reimburse the passenger for any possible damages, without prejudice to Articles 13, 14 and 15, unless the shortcoming is not attributable to either Puurenkuur or the person/agent used by Puurenkuur in the in the performance of the contract, due to:
a. a shortcoming in the performance of the contract that is attributable to the passenger, or
b. a shortcoming in the performance of the contract that could not be foreseen or could not be removed and which is attributable to a third party that is not involved in the implementation of the services of Puurenkuur, or
c. a shortcoming in the performance of the contract that is due to an event that Puurenkuur, or the person/party assisting Puurenkuur in the performance of the contract, cannot have foreseen or that is due to force majeure.
Force majeure means unusual and unforeseeable circumstances that are beyond the control of the party invoking force majeure and the consequences of which, despite all precautions, could not be avoided.
Article 13: Assistance and Support
Puurenkuur is liable, depending on the circumstances, to provide the passenger with support and assistance if the trip fails to meet the expectations that the passenger could reasonably have under the contract. The resulting costs are for the account of Puurenkuur, if the shortcoming in the performance of the contract as set out in Article 12 is attributable to it.
If the trip fails to meet the expectations the passenger could reasonably have under the contract as a result of circumstances that are not attributable to either the passenger or Puurenkuur, each party will bear its own damages. For Puurenkuur, this includes the additional deployment of manpower; for the passenger, this includes additional accommodation and repatriation costs.
Article 14: Exclusion and Limitation of Liability of Touroperator
If Puurenkuur is liable to the passenger for loss of enjoyment, the fee will not exceed the total price of the package.
Article 15: Obligations of the Passenger
The passenger is responsible for his/her own actions and the actions of all members of his/her booking party. If it is believed that any member of the party has caused offence, distress, danger, damage or annoyance to any other guests, staff or property, Puurenkuur may terminate the booking and the holiday with immediate effect. Thereafter, we will not take responsibility for any party member; our contract with the passenger will be terminated and the full cost of the holiday will be forfeited without any compensation or refund of expenses incurred by the passenger.
Article 16: Interest and Collection Costs
Any passenger who fails to fulfil his/her financial obligation to Puurenkuur timely, will owe Puurenkuur the outstanding amount plus statutory interest. In addition, the passenger is obliged to pay extrajudicial collection costs equal to 15% of the outstanding amount, unless this amount, the collection activities and the outstanding amount are unreasonable.
Article 17: Complaints
If a problem occurs during the holiday, this should be brought to the attention of the office/hotelier/supplier immediately to enable the issue to be resolved as soon as possible; failure to do so may hinder any claim the passenger may wish to make upon return from the holiday. If the passenger is unable to resolve the issue, please contact Puurenkuur so that we can help you while you are away.
If the problem remains unresolved during the holiday, the passenger should make a complaint in writing to Puurenkuur within 14 days of the end of the holiday. Please remember to quote the package arrangement booking number. Complaints that are not reported at the destination will not subsequently be dealt with.
Article 18: Disputes
Dutch law applies to contracts booked, changed or completed though Puurenkuur based on these General Terms and Conditions, unless the laws of another country are applicable on the basis of mandatory rules.
Passengers are deemed to have read and understood these General Terms and Conditions prior to booking. Passengers agree to these terms and Conditions when making a booking.
(The Dutch text of the General Terms and Conditions is the only valid version. This English translation is provided to facilitate understanding and no rights can be derived from it.)
© Copyright Puurenkuur, General Terms and Conditions filed with the Court in Amsterdam in February 2012