Holiday type

FAQs

1.

Where can I find information?

You can find most of the information you need on our website. However, if you can't locate exactly what you're looking for, you can reach us through various channels:

  • Phone: We're available Monday to Friday from 10:00 AM to 5:00 PM and on Saturday from 10:00 AM to 2:00 PM.
  • Email: Send your request or inquiry via email.
  • Quote Request: Submit a quote request on our website, and we'll gladly prepare one for you.
  • Call Back Form: Leave your details on our 'call me back' form, and we'll contact you at your convenience.
  • WhatsApp: No time to call? Reach us quickly via WhatsApp.

We aim to respond within 24 hours on weekdays. If we require extra time due to research or high volume, we'll notify you promptly.

For urgent matters, please call us for immediate assistance.

2.

Is it possible to hold a room?

Yes, it is possible to place a room on hold. This allows you time to consider your decision without the risk of the room being booked by someone else. Please contact us to arrange this.

Keep in mind that the availability of placing a room on hold depends on the hotel and the timing of your request. Therefore, we recommend reaching out to us early so we can check availability and options with the respective hotel.

If you have any questions or need more time to decide, please let us know. We are happy to assist you further.

3.

Is it possible to have a tailor made program?

Absolutely! We value your preferences and strive to tailor your stay to your needs. You can add additional preferences to your booking. Whether you have specific room requests, dietary preferences, or other special requests, let us know and our team will do its utmost to accommodate them.

4.

What is included in the online prices?

The contents of our online prices may vary depending on the specific hotel and chosen program. For specific questions about what is included in a particular booking, please don't hesitate to contact us. Our team is ready to answer all your questions and assist you with planning your trip.

Our online prices do not include:

  • Flights (though we are happy to assist in finding connections, see question 14)
  • SGR contribution (€5 per booking)
  • Calamity Fund contribution (€2.50 per 9 persons)

5.

How do you calculate your starting prices?

On our website, we display starting prices based on double occupancy rooms during the low season. Please be aware that additional charges may apply if
you book a single occupancy room or stay during a different season than the one upon which the starting price is based. These surcharges can vary depending on the specific season and availability at the time of booking.

For most of our hotels, you can request prices for your preferred dates by filling in the desired date and room details. We strive to ensure transparency in
our pricing. However, if you have any uncertainties, specific preferences, or require further information, please don't hesitate to ask for assistance.

6.

What if I find a better price somewhere else?

We provide a lowest price guarantee to ensure you can book with confidence. When you make a booking with us, we guarantee that you will receive the best available price for your stay. If you find a lower price elsewhere for the same accommodation and under the same booking conditions, we will adjust our price accordingly or offer you an additional benefit.

Furthermore, we consistently offer extras for our customers, such as complimentary upgrades, spa gift vouchers (credit to spend in the spa), free access to the spa, and more.

7.

How can I book my holiday?

You have several options for booking your holiday. You can book directly through our website for your preferred dates, room type, and program. Alternatively, upon receiving a travel proposal, you can inform us via email, WhatsApp, or phone that you wish to confirm your booking. We kindly request the following information from you so that we can finalize your booking promptly:

  • Names as they appear on the passport + birthdates.
  • Address details of the main booker.
  • Any dietary preferences and/or allergies that we should notify the hotel about in advance.
  • Whether you will be booking your own flights or would like us to assist with that.
  • Whether you require travel and/or cancellation insurance.

8.

When I book, is it directly confirmed?

No, all our trips are on request. When you make a booking, whether online, via email, by phone, etc., we always need to reconfirm availability with the respective accommodation. Therefore, your booking is not immediately confirmed, and we will notify you within 24 hours whether the booking can be finalized or not.

You will receive an immediate automatic confirmation from us upon receiving your booking. However, it will also indicate that you should wait patiently as the booking is pending confirmation.

9.

When is my booking confirmed?

Upon receiving your booking, we will promptly forward it to the hotel and aim to confirm it within 24 hours on business days. You will then receive a definitive confirmation email from us. This email will outline all the details of your booking and what is included in the trip. In some cases, particularly when accommodating preferences or handling special requests, it may take a bit longer to receive confirmation from the hotel. Rest assured, we will keep you informed throughout this process.

10.

Why do I pay a contribution for SGR and Camality insurance?

Puurenkuur is a member of SGR – a Dutch national body which guarantees the protection of funds pre-paid to member travel agents and organisations on the part of the consumer. All holidays and trips contained on the pages of this website fall under the SGR guarantee. This guarantee ensures consumers are reimbursed any payments made prior to their travelling, should the travel company through which they booked be financially unable to deliver, as per agreed in the contract.

  

Calamity insurance

Puurenkuur is also a member of Stichting Calamiteitenfonds Reizen. Within reach of this agreement fall all holidays and trips advertised on the pages of this website, with the exception of those within the Netherlands. The Calamiteitenfonds ensures that consumers 1) are reimbursed (part of) the costs associated with their trip, should Puurenkuur be unable to properly deliver the holiday following the occurance of a calamity 2) are reimbursed any necessary excess costs incurred, should Puurenkuur need to adapt the holiday or prematurely end the holiday following the occurance of a calamity. For further details on this protection, please visit www.calamiteitenfonds.nl. The term ‘calamity’ here signifies an abnormal occurance as a result of war or natural disaster. A cost of €2.50 is added per booking to go towards this insurance.

11.

Can I change my booking?

There are several reasons why you might want to change your booking. Below, we have outlined the most frequently requested options:

  • If you realize within 48 hours of booking that you would like to change the date, we can modify your booking at no cost. (Please note that different prices may apply for both accommodation and flights in another season.)

  • If you wish to book a different program/room or prefer full board, we will make these changes at no cost, provided the hotel has availability. (Different prices may apply if you choose a higher room category or a more extensive program.)

  • If you booked more than 48 hours ago and want to change the date of your trip, we will first check the availability and terms of the hotel. If the hotel's terms are flexible, we will change the booking for you. If the hotel charges extra, we will pass these costs on to you. (Different prices may apply in another season.)

  • If you booked flights through us and wish to change them, we are also dependent on the terms and availability of the airline, as well as any additional costs they may charge. (Different prices may apply in another season.)

12.

Puurenkuur travel and cancellation insurance

Good insurance cover whilst travelling is an abslute necessity. Puurenkuur therefore prescribes a travel insurance policy which covers - as a minimum - medical, emergency and transport assistance and assistance in accidents.  If your travel insurance is with another firm, please supply us with your policy number. Cover for luggage and valuables is advisable. Puurenkuur works together with Allianz Global Assistance The market leader, Allianz Global Assistance has been operating in the travel industry for over 50 years. As the name suggests, Allianz offers worldwide assistance with a multitude of options to suit your specific travel needs and preferences. Allianz remains first and foremost in its combined offering of  travel- , cancellation and assistance insurances. Allianz operates around the globe, 24/7.

 

Travel insurance

No matter how thoroughly you have planned your trip, there is always a chance you will have to cut short your holiday due to any number of unexpected occurances, such as an illness, accident or death. In these instances, we offer the Allianz Global Assistance travel insurance. This covers emergency services, repatriation, luggage, accidents and medical costs. Puurenkuur offers package B.

 

Associated premiums:

World-wide cover € 2,75 per person per day

Europe-wide cover € 1,85 per person per day

Policy costs - €4.52

 

Puurenkuur cancellation insurance

In collaboration with Allianz Global Assistance, Puurenkuur has developed a unique cancellation insurance policy, relating specifically to travel retreats; not only does this cover any unexpected medical conditions preventing you from travelling, but also accounts for psychological or emotional reasons causing you to cut cut short your retreat. This is valid both prior to and during the time of travel. 

 

Valid medical conditions preventing travel are: serious illness, an accident involving yourself, travel companion(s) or immediate family members (1st or 2nd degree relatives) or death of any of the aforementioned; involuntary redundancy; employment secured following a period of redundancy; pregnancy; divorce or withdrawal from a co-habitation agreement; re-sitting an exam as part of a course of multiple years’ study, which can only be sat during the period of travel; receipt of an allocated tenancy agreement (whose term begins during or 30 days prior to the date of travel); life-threatening condition or death of a pet dog, cat or horse (up to 7 days before departure). Valid emotional or psychological reasons during the retreat itself can be significant emotional reaction, physical complaints resulting from treatments or products employed as part of treatments.

 

 

So what makes this policy different?

Regular cancellation insurance policies protect you in instances such as breaking a leg a week before your holiday. This is classed as a ‘medical’ reason. Puurenkuur’s policy goes one step further, covering you in special cases, such as discovering an allergic reaction to an oil applied during Ayurvedic treatments in India. As oils are a key part of Ayuredic treatments, remaining in India on such a retreat would be a pointless exercise.

 

The additional cover becomes effective as of the moment the policy is underwritten, up until the penultimate day of the trip. The cover is not valid in cases where, prior to travel, there was opportunity to consult a GP who may have concluded that travel was not appropriate.  Cancellation of the retreat during the period of travel requires proof from a GP or other local authority and cancellations will be agreed upon consultation with Puurenkuur. 

 

Premium

Costs as follows:

6,5% of the total price of the trip (excludes insurance tax, calculated 21% of the policy fee)

The policy fees equate to €5.45 (includes insurance tax, calculated at 21%)

 

If you are keen to explore more of your destination, it is also possible to hire a car from us at your arrival airport.  Puurenkuur works in collaboration with Sunnycars, a renowned hire car company offering an ‘all-in’ concept (even where damages are incurred!). With a guarantee of no additional charges, just one fixed price, it couldn’t be any simpler. The advantages of booking with Sunnycars are the company’s clear, ‘all-in’ quotes, optimum insurance cover, broad choice of vehicles, excellent organisation prior to your travel, free booking amendments and a 24/7 helpline. Sunnycars operates in over 90 countries worldwide. If you are considering hiring a car for your holiday, we would be pleased to accommodate your vehicle requirements – large or small, with or without aircon, 2,3,4 or 5 doors, cabrio or SUV. Please contact us to receive offers on the options available.

13.

Cancellation of your booking

Puurenkuur cancels your booking

Should Puurenkuur need to cancel your booking prior to departure due to circumstances beyond  your control, you can choose whether your want to accept a new offer or be refunded the amount paid for the original booking.

 

You want to cancel your booking

If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by email within 24-hours by the lead name. Cancellation will take effect from the day we are notified provided that written confirmation is received within 24 hours of the original notification. The following scale of charges applies depending on when the notification of cancellation is received prior to departure that Cancellation charge per person cancelling notice of cancellation is received by Puurenkuur: 

 

Prior to 61 days loss of deposit 

8 weeks prior to departure: 10% of total holiday cost 

6 weeks prior to departure: 35% of total holiday cost 

4 weeks prior to departure: 50% of total holiday cost 

14 days prior to departure:  75 % of total holiday cost 

13-8 days prior to departure: 90% of total holiday cost

7- 0 days prior to departure: 100% of total holiday cost

 

14.

Our Lowest Price Guarantee Label

Our buyers negotiate the very best prices possible with the hotels. What’s more, Puurenkuur guests receive exclusive add-on’s (extra massages, gift vouchers, transfers etc), which we as an agent have arranged especially at no additional cost to you.  It is here that we feel our added value really lies.

We are fully transparent when it comes to pricing, hence you will see our holiday prices are listed without flight costs. This allows you to verify our lowest price promise, but also gives you the freedom to dictate which airline you travel with. We will happily research the best and cheapest options available and book your flights for you, if you so wish.

In line with our transparent pricing policy, we have introduced a Lowest Price Guarantee to all our holidays: we learn from our customers, and are always grateful of feedback. If you do happen to come across an identical holiday package at a better price, let us know and we will pay you back twice the difference. This way, you aren’t only guaranteed a relaxing holiday, but can also be reassured that you aren’t paying over the odds for it.      

How does it work?

If, within 48 hours of booking with us, you spot your holiday being offered at a lower price than you paid and the criteria outlined below are met, we’ll reimburse you double the price difference, within 48 hours.

Conditions of our Lowest Price Guarantee

If you wish to apply for on our Lowest Price Guarantee, you must first meet a number of conditions, which we have set out clearly below. Prices must in the first instance be comparable and checkable.

  • Puurenkuur must be informed by email within 48 hours of you receiving your booking confirmation. The holiday price comparison must take into account each and every aspect of the holiday booked on your behalf by Puurenkuur, such as number of nights, room type, spa programme and/or treatments, transport type (including car category), meals and board and any other activities. Puurenkuur also wishes to be informed of the name of the provider you saw offer your holiday for less. 
  • The amount must be publicised in Euro and be fully and openly available in the public domain. Special offers or discounts, including those of third parties, are not included. 
  • We require evidence of the lower price offer in the form of a printscreen, weblink or other medium. Puurenkuur must be able to independently verify the publically available evidence. 
  • Puurenkuur retains the right to refuse the right to its Lowest Price Guarantee in cases of suspected fraud or misuse.

15.

Puurenkuur flights

Are flights included in the price?
No, our fares are without flights. Please note that flight prices fluctuate daily, so it's recommended to check for the most up-to-date prices when booking. we are happy to assist you in finding the best options. Please note that we charge an extra fee for booking flights.


Changes made by the airline
Please note that Puurenkuur books both scheduled and charter flights to destinations. Airlines may change the type of aircraft used on specific flights without advance warning. Additionally, scheduled flight timings and days of operation are subject to change by the airlines.

Within at least one week before departure, you will receive your travel documents and tickets. We advise checking the airport's website a day in advance to confirm the current departure time of your flight. Please note that Puurenkuur is not responsible for any costs related to potential changes in flight schedules or cancellations. Any additional expenses, such as alternative flights or overnight accommodation, will not be compensated for by Puurenkuur. However, we will strive to minimize any extra costs to the best of our ability.

Payment of your flights
Please be aware that if your booking includes flights, we kindly ask you to pay for the cost of the flights within 24 hours. Upon receiving your payment, we will book your flights. We will then proceed to book and bill your flights at the current fare. However, if we receive your payment after the 24-hour period, any differences in price will be charged to you.

Extra surcharges fort he flight
There is a possibility that an airline may unexpectedly charge you an extra fee. In such cases, Puurenkuur will pass on these additional costs to you, charging only for the extra fees imposed by the airline.

Can I book my own tickets?
Yes, you are free to book your own flights directly. However, we advise you to follow these guidelines:

• Wait for final confirmation of your accommodation from Puurenkuur before booking any flights. You will receive this confirmation within 24 hours after booking.

• Stay updated on any flight changes and inform Puurenkuur so that we can adjust transfer times accordingly.

• Any additional accommodation costs resulting from flight changes should be paid directly to Puurenkuur.

• Please carefully review the airline's conditions before your trip.

• When booking flights directly, we recommend insuring your tickets. The cancellation insurance offered by Puurenkuur does not cover the cost of flights booked directly by you.

• Print out your flight details and provide them to Puurenkuur so that we can arrange your transfers accordingly.


16.

Renting a car during your trip

You can now book your international car hire directly through us, thanks to a new partnership with SUNNYCARS - our official global car hire partner. At Puurenkuur, we’re aware of the pitfalls associated with hiring a holiday car: price, local terms and conditions, hidden or additional costs to fill the petrol tank and one-way hire to name but a few. We chose SUNNYCARS over any other hire company thanks to the range and flexibility of the packages they offer. SUNNYCARS goes the extra mile…  

 

How to book

Booking is straightforward. Simply visit the Puurenkuur homepage and click on the car icon.

You can filter your car search by destination, number of days’ hire or type of car. Later on in the process you are presented with a number of service packages to choose from. These are explained below.

 

Service packages

1. Standard package (Coverage with excess)

  • Unlimited mileage* 
  • Third party insurance** (the extent of the indemnity is usually limited in accordance with the terms and conditions of the local car hire companies)
  • Vehicle theft cover with excess**
  • Local taxes
  • Airport delivery
  • Airport fee*


*Unless otherwise specified in the local terms & conditions of hire

**Not valid for Cuba. See here for local terms of hire.

 

2. All-Inclusive package (Coverage with refund of excess)

The All-Inclusive package includes the following, in addition to the Standard package features outlined above:


  • Comprehensive cover with refund of excess**, except in case of damage to glass, windows, wheels and/or tyres 
  • Vehicle theft cover with excess refund* 

In summary: the All-Inclusive package covers the cost of any damages caused and will also refund the amount of your excess.

Cost of damages to glass, mirrors, wheels and tyres are not included in this package. This is covered in the All-Inclusive PLUS package. 

 


* Not valid for Cuba. 

** Please note that the refund of excess offered by SUNNYCARS is not an insurance but a car hire      service of SUNNYCARS.

 

3. All-Inclusive PLUS package (refund of excess incl. glass & tyres)

In addition to the features listed in the All-Inclusive package above, this package – All-Inclusive PLUS – also refunds

  • excess* in case of damage to glass, mirrors, wheels and tyres.


* Please note that the refund of excess offered by SUNNYCARS is not an insurance but a car hire service of SUNNYCARS.

 

Some tips and advice….

Before you travel

  • When hiring a car abroad, the driver is required to carry a credit card in their name with them at all times, in addition to their passport and driving licence.
  • In case of an accident under the All-Inclusive or All-Inclusive PLUS packages, the damage is to be settled at the destination. On returning from your holiday you would invoice SUNNYCARS for the amount and will be promptly reimbursed for the amount.
  • Do your research and make yourself familiar with the local road traffic laws and highway code. Do vignettes or tolls apply? Are winter tyres obligatory? etc. 

Collecting your hire car

  • Thoroughly inspect the vehicle for pre-existing damage (scratches, dents, damage to windscreen and windows) and demand a copy of these listed on paper. Even (and especially) if the car hire representative claims this is not necessary.
  • If you intend to cross any country borders, communicate this to the car hire company in advance. 

Returning your hire car

  • Be sure to return the car within the timeframe agreed to avoid unnecessary additional charges
  • Inspect the car once more for damage and demand proof on paper of its state (a return protocol).
  • If you are returning the car outside of opening hours and posting keys through a letterbox, for example, take a photo of the car once returned. That way, you cannot be made accountable for any unfairly attributed repair costs.
  • You may be charged extra for additional cleaning if you return the car in an unreasonably dirty state.


17.

What is included in my booking

Every programme on our website provides a clear breakdown of what is included and excluded. Since the 1st of January 2012, prices published exclude flight fares. Almost all programmes advertised include transfers from the airport to the hotel.

Due to fluctuations in flight fares and the fact that more and more clients prefer to book flights departing from other airports than Amsterdam (Schiphol), we are more flexible and can offer you the best flight schedules. You can depart from either regional or international airports.

18.

I have booked a spa package, how are the treatments scheduled?

The treatments included in a spa program are reserved in advance. In some cases, you are required to fill out a questionnaire before departure, requesting more information about your complaints, your preferences, and the purpose of your stay. Based on this questionnaire, the hotel notes your preferences and will create a treatment schedule. These schedules are sometimes sent in advance. If included, the schedule and your preferences will be discussed during the welcome consultation upon arrival at the hotel.

19.

Is it possible to book extra treatments?

Certainly! If you know in advance which treatments you would like to add, we can arrange this for you. Depending on availability at the spa, the hotel can schedule these treatments in advance to prevent disappointment. Of course, you can also book treatments on-site based on availability. Payments for additional treatments booked must always be made locally at the spa.

20.

What are the payment conditions?

The following payment rules apply to bookings: 

  • Deposit upon confirmation of booking: when booking your trip, a deposit of 50% of the total cost is required. The costs of travel and cancellation insurance, policy fees, and flight costs if applicable must be paid through the deposit.
  • Final payment: the remaining balance must be settled in full at least six weeks before your departure date.
For last-minute bookings (travel date within six weeks), full payment is due within 72 hours of booking. If flights are part of your booking, the flight ticket amount must be paid within 24 hours to secure the booking. In case of any changes in flight prices during this period, we will coordinate with you before finalizing the booking.

Puurenkuur reserves the right to cancel the travel agreement if payments are not received on time. In such cases, cancellation terms applicable to travelers will be enforced and managed accordingly.


Accepted Payment Methods

When booking online, you will be directed to our payment page where you can choose your preferred method. Payment is not required immediately; an invoice will be emailed to you after booking confirmation. If you book through one of our specialists, you will receive a final booking confirmation email along with an invoice. 

In both cases, payment can be made via: 

  • Bank transfer: Transfer the amount due to our bank account, be sure to include your reservation number. 
  • Bank details for Puurenkuur: 
    ABN AMRO: 494717165 
    IBAN: NL96ABNA0494717165 
    BIC: ABNANL2A 

  • iDeal: available directly on our payment page or provided by our specialists via a secure payment link.
  • Credit card/PayPal: available directly on our payment page or provided by our specialists via a secure payment link.
  • Cash: Cash payments are accepted at our office by appointment only. Please contact us to arrange a cash payment.

21.

When can I expect my travel documents?

The travel documents will be sent approximately 10 days before departure, provided that full payment has been received. They will be sent via email to the email address you provided during your booking. Please check your spam folder as our emails may sometimes end up there.

If you do not receive your travel documents on time or if you have any questions about them, please contact us.

22.

What is the required validity period for my passport?

In certain European countries, you can use an international identity card for travel. However, for most countries, having a valid passport is necessary. Typically, many countries require that your passport remains valid for at least six months beyond your planned date of departure back to your home country. It's essential to always verify the specific passport and visa requirements for your destination, as these regulations can differ from one country to another and these can also differ depending on your nationality. For the most up-to-date information for Dutch nationals, please visit www.minbuza.nl or contact the embassy or consulate of the country you are visiting.

23.

Do I need a visa?

Depending on your destination and nationality, you may need a visa for your trip. You can find the most up-to-date information for Dutch nationals about visa requirements on www.minbuza.nl, or contact your country's embassy for more information on visa requirements. 

24.

Does Pureandcure provide advice on vaccinations?

For personalised advice on vaccinations, we recommend contacting the local health authority (GGD in the Netherlands). Depending on your destination and personal circumstances, you may require travel vaccinations. You can consult the GGD via www.ggdreisvaccinaties.nl or speak with your general practitioner.

25.

Where can I file a complaint?

We strive to offer the best service possible and value your feedback. If you encounter any issues or are dissatisfied during your stay, we encourage you to bring your concerns to our attention on-site. This allows us to address and resolve any issues promptly. If you find it challenging to resolve the matter with the hotel, please don't hesitate to contact us directly. By informing us while you are still on-site, you give us the opportunity to assist and make things right for you. Once you have departed, it may become more challenging for us to provide effective assistance.

26.

Can I travel with children?

Absolutely! While many spa resorts are designed primarily for adults (adults-only), there are growing numbers of locations that offer facilities for children and babies as well. Large hotel chains, especially, provide excellent amenities where your child can enjoy activities in the kids club while you indulge in spa treatments. Additional services such as babysitting or au pair options are available for an extra charge. If you request a baby cot when booking, a portable crib similar to a camping cot will be provided in your accommodation. Contact our specialists to find out which hotels are best suited for your family's needs.

27.

Can I order a gift voucher or give a travel experience as a gift?

Absolutely! You can purchase a gift voucher for any desired amount. We will email you a voucher that can include a personalized message. The voucher comes with a unique code for redemption and remains valid for up to 2 years from the date of issuance.

We are also delighted to assist in gifting a wellness trip. We can provide a voucher with a personalized message for this purpose as well. Please reach out to our specialists to arrange a gift voucher or to give the gift of a wellness journey.

28.

Which languages are spoken?

During our yoga retreats in the Netherlands, Dutch is the primary language as our (yoga) instructors are Dutch. If there are participants who do not speak or understand Dutch well, the instructor will provide some instructions in English as needed.

In our hotels abroad, the main language spoken is English, along with the local language of the country (for example, Spanish in Spain). Consultations, activities, and guidance are always available in English. We do not offer locations abroad where Dutch is spoken.

29.

What are the details regarding the meals that are included?

Depending on your booked trip, meals may be included in your stay. These meals are provided according to the hotel's check-in and check-out times. If you are staying on a half-board or full-board basis, it typically starts with dinner on the day of arrival and ends with breakfast on the day of departure. If you arrive earlier or depart later, you can enjoy à la carte meals at your own expense.

If you wish to upgrade to a different meal plan, this is certainly possible. Please contact our specialists for assistance.

30.

Solo travellers

Many of our wellness and spa trips are booked by solo travelers. Some of our locations are more suitable and attuned to solo travelers than others. For instance, you might find a community table where you can dine with others if you wish, or these locations may be small-scale, fostering a community of like-minded individuals. We are here to assist you in finding your ideal wellness journey. If you are looking for a specific destination to travel to alone, please contact one of our specialists.

31.

In case I require assistance during my stay, are you available outside regular office hours?

Certainly, outside office hours we are always available for emergencies. You can find information and the correct phone number for emergencies in your travel documents. During office hours, you can call our regular office phone number.


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